SPABRO Frequently Asked Questions
 |
Below are some frequently asked questions about SPABROSPABRO StealsSPABRO Directory1) Do SPABRO gift certificates have blackout dates? 3) Are SPABRO gift certificate purchases safe? 4) What if the spa/salon closes before I have the chance to redeem my service? 5) What do I do if I've lost my SPABRO gift certificate? 6) I bought a SPABRO gift certificate - how do I use it? 7) Can I still redeem my service if I missed my scheduled appointment? 8) Do I need to use my SPABRO gift certificate the same day I buy it? 9) Can I get a refund on my SPABRO gift certificate? 10) Can I buy a SPABRO as a gift for someone else? 11) Can I use all my SPABO gift certificate services at once? 12) If I'm already an existing customer at a salon/spa, can I still purchase a gift certificate? SPABRO Visa Gift Cards1) How does the SPABRO Visa Gift Card work? SPABRO Steals questionsSPABRO Directory questionsQuestion: Do SPABRO gift certificates have blackout dates?Answer: No, set up your appointment whenever you like. But always be aware it does become a bit busier in salons and spas around the weekends and holidays. Question: Can I use my SPABRO gift certificate with other offers, coupons, or promotions the spa/salon is offering?Answer: No, stop being greedy. Question: Are SPABRO gift certificate purchases safe?Answer: Of course! Your credit card number is transmitted by SSL directly to a secure electronic Fort Knox, if you will. We do not store any credit card information on our servers. Question: What if the spa/salon closes before I have the chance to redeem my service?Answer: No worries, all of SPABRO's clients are established businesses, however no one can predict economic conditions. If a business is to close, please contact SPABRO Lifestyle customer service and our team will accommodate you accordingly. Question: What do I do if I've lost my SPABRO gift certificate?Answer: No problem, when you purchased your gift certificate you receive an email with your confirmation code. Be sure to save this in your files for future reference. Can't find your initial email? No worries there either. Simply reach out to us and we'll resend your gift certificate via email. Question: I bought a SPABRO gift certificate - how do I use it?Answer: It's easy! Simply call the spa/salon location on your gift certificate and set up your appointment. When you go in for your appointment, simply take in your SPABRO gift certificate and the front desk will verify your code and your services will be redeemed. But I got my certificate online you say? Well, simply click the url in your confirmation email, print out your online certificate, schedule your appointment, take it in to the spa/salon with you for your appointment and you are all set. Question: Can I still redeem my service if I missed my scheduled appointment?Answer: Yes, as long as you cancelled with a 24hr notice to the designated spa or salon. However, if you were a complete flake and didn't give the salon or spa a heads up - then your appointment has been forfeited. Shame. Question: Do I need to use my SPABRO gift certificate the same day I buy it?Answer: No. SPABRO gift cards are valid up to one year from purchase. Take your time or use them as quickly as you like! Question: Can I get a refund on my SPABRO gift certificate?Answer: All sales are final. (This is our polite way of saying, "no".) Question: Can I buy a SPABRO as a gift for someone else?Answer: Yes, We've always heard it's better to give than receive - get one for yourself and your friends! It's fun to go in with friends! Question: Can I use all my SPABO gift certificate services at once?Answer: No, pace yourself! You can only use one service per visit. Question: If I'm already an existing customer at a salon/spa, can I still purchase a gift certificate?Answer: Conditions vary for each spa/salon - please refer to individual gift certificates for each certificates specific terms and conditions. Question: Do I need to tip?Answer: Yes, tip is not included in SPABRO gift certificates. If you enjoy your service from the spa or salon, please show your gratitude. SPABRO Visa Gift Card questionsQuestion: How does the SPABRO Visa Gift Card work?Answer: For full information on the SPABRO Visa Gift Card, please visit http://www.giftcards.com/help/FAQ.html for the complete FAQ. |
Home | SPABRO Deals | Spa & Health Directory | Gallery | Events | Press & Media | Testimonials | FAQ | About Us | Employment | Policies & Legal Info | Contact Us